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San Francisco, CA

Implementing AI in retail to improve customer service and operational efficiency.

• Mission: Enhancing in-store customer service and operational efficiency in retail through AI-driven platforms that provide personalized, data-informed support.  
• Innovation: Utilizing advanced machine learning and natural language processing to deliver tailored product recommendations, store navigation, and actionable customer insights.  
• Market Opportunity: Aiming to transform the retail experience, Biscuit AI is poised to scale across over one million U.S. retail locations, addressing labor shortages and rising customer demands.  
• Technology Advantage: Featuring adaptable AI algorithms that continuously learn from customer interactions, Biscuit AI refines sales strategies and boosts in-store engagement.  
• Strategic Positioning: Biscuit AI’s scalable SaaS platform integrates seamlessly with existing retail infrastructure, offering a scalable and cost-effective solution to improve customer service.  
• Impact: Positioned to revolutionize retail operations, Biscuit AI helps retailers deliver high-quality, consistent service while improving sales efficiency and customer experience.

Biscuit AI is creating an in-store AI platform aimed at enhancing customer service and operational efficiency in the retail industry. Using advanced machine learning and natural language processing, the platform is designed to engage customers through AI-driven kiosks and mobile devices, providing tailored recommendations, store navigation, and product guidance. Biscuit AI’s solution addresses critical challenges in retail, such as labor shortages and increasing consumer expectations, by integrating seamlessly with retailer data and offering a scalable alternative to traditional customer service models.

The AI continuously learns from interactions to improve sales strategies and provides actionable insights into customer behavior, aligning with the retailer’s business goals. Currently undergoing field trials, Biscuit AI is refining its platform to ensure real-world effectiveness, aiming to transform retail with an intelligent, adaptable approach that benefits both consumers and retailers.

Company Info

Biscuit AI provides in-store AI support solutions for retail, enhancing customer engagement and operational efficiency.

Biscuit AI provides AI-powered sales support solutions to retail stores facing challenges like labor shortages and rising customer demands. The platform enhances in-store customer experience by integrating with kiosks, mobile devices, and potentially robotics to offer tailored, data-informed support. Through machine learning and natural language processing, Biscuit AI delivers personalized product guidance, navigation help, and actionable insights into customer behaviors, aiming to increase sales efficiency while enhancing the shopping experience. Currently in trial, Biscuit AI is refining its platform to meet real-world retail needs.

Biscuit AI’s unique IP includes adaptable algorithms designed to interpret customer needs and respond dynamically, enhancing in-store engagement through adaptive machine learning. This scalable SaaS model is engineered for seamless integration, allowing retailers to allocate resources effectively while delivering high-quality, consistent customer service. Biscuit AI targets a substantial market, projecting expansion to over one million U.S. retail locations.